How Can We Help?

Orders are dispatched on the day of the order, if the order is placed before 2.00 pm

Typically orders are shipped same day and delivery takes one to two working days.

While we do our best to keep all items in stock, occasional delays can happen if a product becomes temporarily unavailable. We work hard to keep these situations to a minimum and will keep you informed if there are any issues with your order.

Most orders are shipped via Royal Mail or DPD. If there isn’t a safe place to leave your parcel, someone will need to be available to accept the delivery. Depending on the size and nature of your order, we may also use other trusted couriers such as UPS, DX, FedEx, Parcelforce, or pallet delivery services.

Once you’ve placed your order, the Mobility Link team gets to work straight away. Our warehouse staff carefully pick, pack, and prepare your items for dispatch as quickly as possible.

Most orders are shipped the same day using expedited delivery services, helping your items reach you sooner. You’ll also receive tracking updates by email, sent to the address provided when you placed your order, so you can follow your delivery every step of the way.

Yes, after your order is complete you’ll receive an email invoice from us.

Payments are taken instantly from your account.

The Mobility Link Wish List is a function that lets you select products you’d love, these are stored in your account and you can even share them from your account to social media.

When an item goes on sale that is in your Wish List, we’ll email you to let you know!

Get in touch with us and we’ll make it right!

Damaged Orders

We take great care to ensure your order arrives in perfect condition. However, if your package or product arrives damaged, please let us know as soon as possible. Delivery companies often require damage claims to be submitted within a very short timeframe, so prompt reporting is important.

If you notice any damage, please take clear photographs of:

• The outer packaging
• The product itself
• Any visible damage, including close-up images where possible

In many cases, packaging may appear damaged while the contents remain unaffected, so we recommend checking the item before deciding whether to refuse delivery.

If you believe the product is damaged and have not yet accepted the delivery, you may refuse the parcel. If you’re unsure and the courier asks for a signature, please sign and add the note “Looks damaged” alongside your signature.

To report the issue, please contact us immediately using our online reporting form. You will need:

• Your order number
• The email address used when placing the order
• The delivery postcode

These details help us verify your order and process your claim as quickly as possible.

Please also email your photographs to info@mobilitylink.co.uk, using “Damaged – [Your Order Number]” as the subject line.

Our online reporting process is the fastest way for us to assist you, but if you need further help, our Customer Service team is also available.

Received the Wrong Item?

Sometimes the product name shown on our website may differ slightly from the name printed on the packaging. This can happen when manufacturers use different branding or product codes. If the item you received matches the product image and description on our website, it is likely the correct product.

However, if you have checked the item carefully and are confident that it does not match what you ordered, we may have made an error during fulfilment. While we work hard to ensure every order is correct, mistakes can occasionally happen.

If you believe you have received the wrong item, please report it using our online form. You’ll need your order number, the email address used to place the order, and your delivery postcode.

Once we’ve reviewed the details, we’ll contact you as quickly as possible and take the necessary steps to resolve the issue.

Once we receive the details, we’ll investigate the issue promptly and work with you to find a suitable resolution.

Contact us by Clicking Here
Email Us: info@mobilitylink.co.uk Or
Call Us: 0161 826 0301

Providing your order has not already left us, yes.

Get in touch with us!

Contact us by Clicking Here
Email Us: info@mobilitylink.co.uk Or
Call Us: 0161 6826 0301

We offer a full returns policy, read more about that by Clicking Here

Mobility Link welcomes Purchase Orders from the NHS, schools, charities, local authorities, and other publicly funded organisations.

To place an order, please send your Purchase Order using one of the methods below. Email is our preferred option as it allows us to process orders more quickly.

Purchase Orders
Email: info@mobilitylink.co.uk

Postal Address
Mobility Link Ltd
Unit 500, Chambers Business Centre
Chapel Road
Oldham
OL8 4QQ

Information to Include

To help us process your order efficiently, please provide as much information as possible, including:

• Official Purchase Order number
• Billing address
• Delivery address
• Relevant contact details
• Any special delivery instructions

Quotations for NHS, Councils & Public Sector Organisations

If you require a quotation before raising a Purchase Order, please contact us using the details above. We are happy to provide quotes for individual products or larger requirements.

Where possible, please include our quotation reference number on your Purchase Order to help ensure prompt processing.